Frequently Asked Questions
Everything you need to know about shopping for electronics and office supplies at Kravitz.
What is the standard delivery time for online orders?
Standard home delivery typically takes 3 to 7 business days. We also offer an 'Express' option for select locations and a free 'Click & Collect' service from over 80 Kravitz branches across the country.
What is your return policy for electronic devices?
You can return electronic items within 14 days of receipt, provided the product is in its original packaging, has not been opened, and has not been used. Please ensure you have the original invoice for processing.
Do the electronics sold at Kravitz come with a warranty?
Yes, all electronic products, including laptops, tablets, and peripherals, come with an official manufacturer's warranty. The duration and terms vary by brand and are detailed on the product page.
Which payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, and American Express. We also support digital payment methods like Apple Pay and Google Pay for a secure and fast checkout experience.
Can I track the status of my shipment?
Once your order is dispatched, you will receive an email and SMS containing a tracking link. You can use this link to monitor the real-time progress of your delivery.
How can I contact technical support for a product I purchased?
For technical assistance, you can contact our customer service via our website chat, email, or phone. We can guide you to the relevant official service centers for specific hardware issues.